Return and Refund

Returns & Exchange
We gladly accept returns/exchange if you do not feel satisfied with the item. Unworn, unwashed, unused with all original tags/labels attached merchandise may be returned within 30 days of purchase date.

If you wish to return/exchange the item, send us an email to our customer support at support@madamstore.com and send your item to: 1118 Cambridge Court, Springdale, AR 72764

All shipping costs, including those incurred for returns, are non-refundable.

If the item returned does not meet our requirements above your order will be sent back to you.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will receive your refund via the same payment method used to make the purchase within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@madamstore.com